Fix it right the first time, with the knowledge you already own.

Your margin lives in first-time fix, and it leaks on parts runs, second trips and callbacks. Your best technicians spend half their day answering the phone for everyone else.

We give every technician the unit's history and manuals from one nameplate scan, part identification from a photo, diagnosis cited to the manufacturer's page, and maintenance checklists with the acceptance range for every reading. The owner and dispatcher see every visit, every order and every plan sold from the office console.

Example engagements: Service call intake and dispatch, Senior-technician know-how for service contractors

Your dealers and authorized contractors are your service organization, and they call the factory for every hard question. Warranty claims arrive with missing serials and the wrong failure code. The parts counter spends the day identifying parts from photos.

We build the knowledge layer your dealers ask instead of calling you. Warranty pre-checks send incomplete claims straight back, listing exactly what is missing. Parts identification is trained on your own catalog, and commissioning apps register the warranty at equipment startup.

Example engagements: Parts identification from a photo, Technical support knowledge layer for dealers, Digital startup and commissioning

Your work is inspected, coded and audited. A missed inspection is a compliance problem, a repeat callback is a phone call from the building manager, and a deficiency that sits unquoted is revenue that goes elsewhere.

We build models that use controller fault logs to reduce callbacks, and AI agents that turn inspection deficiencies into priced quotes.

Example engagements: Callback reduction model, Inspection deficiency to quote

The monitoring portals send many alerts across a fleet. Only some need a visit, and you often find out which when the homeowner calls. Service is still a cost line when it could be revenue you own.

We turn inverter and battery telemetry and failure logs into ranked, packaged jobs with the parts, the labor and the price. The office calls with a fixed price, the technician fixes it in one visit with guided steps, and the job cannot close until the fix is verified. Service plans are offered at the close, and the homeowner sees what happens next.

Example engagement: Inverter alert to service job

You cannot say what equipment is in the building, which inspections are due, or whether the contractor who did the work held the right license. When the auditor asks, the team spends a week assembling proof.

We tag every serviceable asset with a QR code and give it a record: specifications, manuals, invoice, maintenance log and compliance status. Preventive maintenance, inspection and warranty deadlines land in one queue sorted by risk. Work goes to an in-house technician or a credentialed contractor, and the job closes only with proof. The audit pack is automatic.

Example engagement: Asset register and contractor portal