How we handle your data

Data ownership

You own your data. If you leave, you can take an export of it. We then delete our copies and confirm the deletion in writing.

Where data is processed

Customer data is processed on US cloud infrastructure and kept separate from other customers' data. The one exception: a manufacturer manual your administrator approves goes into the shared manual library, which only licensed and approved contractors can use. For plants and secure sites that require it, we deploy in the customer's own cloud account or on the customer's premises, and agree on that arrangement in writing before any data moves.

Encryption

Data is encrypted in transit and at rest.

Access control

• Access is set per user, with a few clear roles: Admin, Back office, Field tech and Customer.
• Single sign-on is available for customer accounts.
• Answers respect the permissions of the documents they draw on. A dealer or contractor never sees a document cleared only for internal staff.
• Contractors see only the assets and work they are authorized for. A contractor bidding on your work through the Zylergy Facilities marketplace gets access only when it accepts your work request.
• When our staff access your account to provide support, they do so only with your administrator's consent, read-only with export turned off, and every access is logged.

AI features

Every AI feature is tested against a set of known cases before release, including whether it cites its sources correctly and declines when it should. Each one can be switched off on its own, and the product falls back to the manual path.

Model training

In Zylergy Field, Zylergy Solar and Zylergy Facilities, the photos technicians take and the answers they confirm help train Zylergy's vision models, which recognize parts. Training is on by default, because it is how part recognition improves for every customer. An administrator can turn it off for the whole company, after a warning about what that changes.

Human approval

Our software drafts, and people decide. Quotes, parts orders, dispatch, contractor routing and warranty decisions wait for a person's approval. In Zylergy Solar and Zylergy Facilities, a job cannot close until its proof is captured. Every answer names its source, and every action and approval is logged.

Reporting a security issue

If you believe you have found a security vulnerability in a Zylergy product or website, email support@zylergy.com with "Security" in the subject line. Include what you found, how to reproduce it and how to reach you. Please give us reasonable time to fix the issue before you disclose it publicly. We will acknowledge your report and keep you informed.