Zylergy Solar support

You add the site, and the homeowner authorizes access to their inverter vendor account for it. Zylergy Solar then loads the site's historical telemetry and fills in its equipment records where the vendor data allows. Its alerts then go to your alert queue. See "Connecting sites: authorization and telemetry" in the Admin Guide.

Every hour or at longer intervals, which keeps the cost of the vendors' APIs down. Alerts for a site start with the first reading after the site is connected.

Component wear, such as capacitor wear in micro-inverters, before the part fails. It also flags underperformance, water intrusion, equipment that has stopped reporting, inverter vendor failure notices, maintenance intervals, and warranty and contract dates. Problems found in the telemetry are raised as Critical or Warning.

Yes. The homeowner can revoke the authorization for their site. Zylergy Solar then stops reading the site's telemetry.

The repair steps, parts and labor for an alert, built from the equipment's manuals and priced from your pricebook and labor rates. Each step shows the manual page it comes from. Open it with Generate Quote on the alert, and change quantities and hours before you quote.

Yes. The homeowner gets a fixed price before anyone drives out. The exception is something unusual that the technician finds on site and that the telemetry could not show. The technician then explains it to the homeowner, calls your salesperson and quotes the extra work on the spot.

Call the homeowner first. When they agree to the price, send the quote for signature. The alert moves to Quoted when they sign.

The repair steps on iPad or iPhone, each with the manual page it comes from, and the parts for the job. Before starting, the technician confirms the equipment against its nameplate or QR tag.

Yes. Before you leave, pack the day's jobs in Menu > Offline & pack. The steps, the manual pages they refer to, proof capture and nameplate reading work offline. The app shows Offline — will sync and sends the work when coverage returns.

Only after its verification gate passes. The gate stays locked until the required proof of fix is captured. Then the office generates and sends the invoice from the Schedule & billing page.

One page for their site in the homeowner portal: whether an issue was found and whether it is being handled, a tile for each panel, the alert in everyday words, and what happens next. They also see and manage the authorization they gave.

The homeowner taps Share with my installer in the portal. The site then appears in your alert queue as a new alert. Work it like any other alert.

Zylergy Solar connects to BuildOps. It sends work orders there and can sync your pricebook and labor rates from it. Your administrator connects it with your company's own credentials, and our engineers help during onboarding. See "Integrations" in the Admin Guide.

If your administrator has connected your distributor account, you can order a job's bill of materials from the distributor. The order is placed on your company's own account.