Zylergy Facilities support

It is the facility manager's walk through the building with the app on iPad or iPhone. At each asset, the facility manager scans it and reviews what is due.

Scan its QR tag. Each tag is registered to one asset record, so this is the most reliable way, and it works offline. If an asset has no tag, point the camera at the asset itself or search for it. Whichever method you use, confirm the asset against its tag or nameplate before its record opens.

The page for one asset: where it is, its make, model and serial number, its compliance status and next due item, and the manuals and drawings you are authorized to read. You open it from the app or from the web console.

Note its location and nameplate details and pass them to your facility manager. Adding assets and registering QR tags are covered in "The Company Brain: asset registry and documents" in the Admin Guide.

Preventive maintenance from the manufacturer's intervals, warranty checks, work orders read from your CMMS if you use one, and compliance obligations. These include ASME A17.1 elevator inspections, EPA 608 refrigerant logs, NFPA 25 fire pump certifications and NFPA 80 fire damper inspections. If a building management system is connected, conditions it reports on an asset can raise work too.

Some obligations may only be carried out by someone who holds a specific credential, for example a QEI for an elevator safety inspection. When you route a work order, Zylergy Facilities compares the required credential with the credentials on file. An in-house technician without it is blocked, with the reason shown. A contractor who holds it and has a service agreement on file is recommended, with the credential and its expiration date.

To an in-house technician, to a contractor you work with, or, if your organization uses it, to the marketplace for bids from qualified contractors. The choice and the reason for it are written to the asset's compliance record.

No. Your organization's policy decides whether the marketplace is used.

No. The verification gate keeps Complete & log to compliance locked until every step is done and every required photo and reading is captured.

Yes. Scanning a QR tag, opening the asset brain, following the guided checklist, recording readings and capturing photos all work without a signal. The app shows Offline — will sync. The compliance entry and the queue update are sent when you are back online.

No. The record is append-only: entries can be added but never edited or deleted. A correction is written as a new entry linked to the original. Each entry shows who or what wrote it.

Open the compliance record for the building and click Export audit pack (PDF). The pack shows each obligation against the completed work, with the proof behind it. Whether the pack meets a particular audit is the auditor's decision.

They get access only to the assets you grant. A contractor you route a work order to gets access to that asset at routing. For a request for proposal, access starts when the contractor accepts the request. On the marketplace, it starts when you award the work. With a service agreement in place, your administrator can also give a contractor standing access to the assets it covers.

A contractor account and the Zylergy Facilities app. Their technicians use the same guided checklist, proof and verification gate as your own staff, and the compliance entry goes to your record. See "For contractors" in the Operator Guide.

No. Your CMMS can keep the asset list and its work orders. Zylergy Facilities reads them, adds QR tags, manuals and obligations, and writes verified completions back. Without a CMMS, Zylergy Facilities keeps the asset list itself. Either way it keeps the full compliance record.

Zylergy Facilities connects to IBM Maximo, Fiix, UpKeep and Corrigo, with two-way sync. Your administrator connects it with your organization's own credentials, and our engineers help during onboarding. If your buildings run different CMMS, you can connect more than one. See "Integrations" in the Admin Guide.